5/15/2023 0 Comments Sticky password 2 step![]() ![]() All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. If you would like to cancel the registration, click here to return to the Community homepage.Īlthough the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. The full Community Values can be viewed here In order to this, we have to uphold these Community Values and the Community Team has the final say. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. Don’t worry about a thing, we’ll take it from there. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. We want to ensure that the community is safe and fair for everyone… If you’re in a specific section or discussion, try to stay on topic.The community is a public website, so be careful.As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here. We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. I'm happy with that.Īs with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, the process took six working days from start to finish. Received an acknowledgement in minutes.įriday 24 March 23… Refund is already showing as a transaction in my Eon Next account and the £500 has been deducted from my credit balance although it has not yet appeared in my bank. Here is the timeline from start to finish. ![]() Ten minutes total from sending my request to having it approved and processed. So, I sent my email and received an acknowledgement in 7 minutes and then another email 3 minutes later informing me my request had been processed and will take up to 10 working days to hit my bank. I know this will be obvious to the tech-savvy but as a Luddite I'll be referring to it the next time I request a refund and hopefully it will be even easier again for me. This is the circle containing an arrow pointing upwards at the top right hand corner of the draft. State you have attached photos and give the meter readings (just in case).Ĩ. Tap in the body of the email just above the photos and type your request giving the amount requested and your name and address. Put 'Credit Refund Request From Account No. This will open an email draft with both photos attached.Ħ. You will now see your photo has a blue tick showing.ģ. This looks like a square with an arrow pointing up from the top. Tap on one of the photos and then tap on the 'Forward' icon. I used a torch to make sure the readings would be visible and also ensured the whole meter (including serial number) was visible.Ģ. ![]() Take a photo of each meter whilst the current reading is being displayed. I think I've finally nailed it as to how to get everything done on one email straight from my iPhone.ġ. I've just requested another £500 refund from my account so let's see how things progress. ![]()
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